Effective Date: July 30, 2026
At Hellyboo, we want you to be satisfied with your purchase. Please review the following return requirements carefully before submitting a return request.
Return Eligibility
Returns are accepted only when the return request is submitted within 7 calendar days of the confirmed delivery date.
To qualify for a return:
- The product must be unused, unopened, and in its original condition.
- The product packaging, box, seal, label, and container must not be opened, torn, crushed, stained, altered, or otherwise damaged.
- The product must be returned in its original packaging.
- Proof of purchase must be provided.
- The return must be approved by Hellyboo before the item is shipped back.
Products that do not meet all of these requirements will not be accepted or refunded.
Non-Returnable Items
For health, hygiene, and safety reasons, we cannot accept returns for:
- Opened or used products
- Products with broken or removed seals
- Damaged or altered packaging
- Items returned more than 7 days after delivery
- Items purchased from a third-party retailer
- Gift cards, promotional items, or free samples
- Items marked as final sale
How to Request a Return
To request a return, email info@hellyboo.com within 7 days of the delivery date.
Please include:
- Your full name
- Order number
- Date of delivery
- Product you wish to return
- Reason for the return
- Clear photographs showing the product and packaging condition
Do not ship a product back before receiving return instructions and approval from Hellyboo. Unauthorized returns may not be accepted or refunded.
Return Shipping
Unless the product arrived damaged, defective, or incorrect, the customer is responsible for all return shipping costs.
Original shipping charges are non-refundable.
We strongly recommend using a trackable shipping service. Hellyboo is not responsible for returns that are lost, delayed, or damaged during return shipping.
Damaged, Defective, or Incorrect Orders
Please inspect your order immediately after delivery.
If your product arrives damaged, defective, leaking, or incorrect, email info@hellyboo.com within 7 days of delivery.
Include your order number and clear photographs of:
- The product
- The shipping box
- The packaging
- The shipping label
- The damaged or incorrect item
We will review the request and may offer a replacement, refund, or other appropriate resolution.
Refunds
Once an approved return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Hellyboo reserves the right to deny a refund if:
- The return was requested after the 7-day return period
- The product has been opened or used
- The product or packaging is damaged
- The product seal has been broken
- The returned item is different from the item originally purchased
- The return does not otherwise comply with this policy
Exchanges
Exchanges are not guaranteed and are subject to product availability. When an exchange is unavailable, we may issue a refund for an approved return.
Subscription Orders
Recurring or subscription orders must be canceled before the next order is processed. Once a subscription order has been processed or shipped, it is subject to the same 7-day return requirements described in this policy.
Contact Us
For return or refund questions, contact:
Hellyboo
Website: hellyboo.com
Email: info@hellyboo.com
